Frequently Asked Questions

I’m looking for a unique and trendy way to reward and recognize my students. Can you help? Top

Yes. We design the majority of our award and recognition products so you will not find them anywhere else. We research the latest reward trends and hot products for students, so we are sure to offer you the award and recognition products that students of all ages want. We also talk to elementary, middle school, and high school teachers and ask them what they NEED and then do our best to provide the rewards and recognition products that they love. In addition to our extensive line of Award Lapel Pins, we offer some of the hottest and trendiest products around such as Dog Tags, Lanyards, "Lance Armstrong"-type Wristbands, and--brand new this year--Ear Bud Clips that can be worn on iPods and MP3 players.

My funds are limited. Do you have any recognition products that are inexpensive but high quality? Top

We have hundreds of rewards and recognition products in our catalog that range from $.30 (Pencils and Ribbons) to $1 or $2 items like Award Lapel Pins, Dog Tags, Wristbands, Jewelry, and Bookmarks. All of our recognition products are made with high-quality materials. We stand behind everything that we sell.

I need an award that is age appropriate. What can you suggest? Top

We have awards for all ages--from pre-K to high school students. We design our recognition products with every age group in mind, so you are sure to find a reward AND design that fits your needs perfectly.

I want to motivate my students and/or staff to do their best. How can you help me to do that? Top

We have dozens of product lines to inspire and recognize students of all ages, as well as teachers and staff members. Our recognition products include hundreds of Award Lapel Pins, as well as Certificates, Award Packs, Jewelry, and Teacher Appreciation products. We offer designs and recognition products to suit every achievement and occasion.

My school’s funds for award and recognition products is being cut. Help! Top

We understand this common problem in today’s economy. Sticking to a budget does not have to impact the quality of your rewards and recognition products. We have hundreds of high-quality awards and appreciation products in our catalog that range from $.30 (Wristbands, Pencils and Decals) to $1 or $2 items like Award Lapel Pins, Pennants, Ear Bud Clips, Charm Clips, and Wristbands. Award Packs are another economical and popular choice because you receive several reward products for one low price.

My event is coming up FAST and I need my items quickly. What should I do? Top

We have hundreds of quality stock recognition products that can be shipped to you within 48 hours. Rewards like Lapel Pins, Certificates, Dog Tags, Wristbands, Pencils, and Medallions can all be shipped to you within 48 hours of ordering.

How can I get a current copy of your catalog? Top

To order a free catalog, simply click on the Catalog Request button above and complete the electronic form or call customer service at 1.800.229.3258.

How do I place an order? Top

We offer four convenient ways to submit an order:

• Online Orders

  You can shop by product category from our home page. To find your product faster, you can use our product Search function if you know the product number or product name. Our catalog product numbers match our site product numbers for your convenience. Once you have found an item, you can add it to the shopping cart for final purchase.

• Telephone Orders

  Call our toll free number; 1.800.229.3258, and a Customer Service Representative will gladly take your order. Telephone lines are open Monday through Friday from 7 a.m. until 6:30 p.m. Central Standard Time. The best time to call is between 7 and 10 a.m. After completing your order, you will be given an order number. This number is important if you need to check on your order or if you need to make changes to your order. Keep your order number in your files for future reference. If you are required to send a purchase order in addition to calling in your order, mark the purchase order: "Confirmation of Phone Order. Do not duplicate."

• Mail Orders

  Make sure the order form is signed authorizing shipment and mail to:
  Anderson’s Awards and Recognition
  P.O. Box 1151
  Minneapolis, MN 55440-1151

• Fax Orders

  Our fax line is available 24 hours a day by calling 651-426-0275.

Is this site secure for credit cards? Top

Yes. We guarantee the safety and security of your onlinepurchasing through our use of Secure Socket Layers (SSL) encryption technology for credit cards and other personal information. For more information, please see our Privacy and Security policy.

What are my payment options? Top

Online orders must be paid using Visa, MasterCard, Discover or American Express credit cards.

Do I have to pay taxes on my order? Top

Residents of the following state must pay applicable sales tax or provide a copy of tax-exempt certificate: Minnesota.

What is a set-up charge? Top

A set-up charge is a one-time charge per color per item to transform your artwork into printing screens, plates or dies. For embroidery, a tape is made to program automatic sewing machines. This one-time charge is in addition to the running charge or unit price per item.

What is your policy on over-runs and under-runs? Top

We reserve the right to ship and bill for 5% over or under the ordered amount on custom imprinted merchandise.

What if I want to cancel my order? Top

Simply call us at 1.800.229.3258. Customers who cancel orders will be billed for charges incurred up to the date of cancellation, as confirmed by our Customer Service Department.

What are my delivery options? Top

Orders are shipped UPS whenever possible. Orders over 100 lbs. may be shipped by truck. UPS can reach all points in the contiguous U.S. within six working days. Shipping by truck may take 7-10 days.

What about merchandise lead-time? Top

Lead (production) time varies by product. If you require your product by a certain date, please call 1.800.229.3258 for confirmation.

What is the status of my order? Has it shipped, yet? Top

Please use the order status on the homepage to find where your order is at any given time. Custom imprinted items will ship within the time period indicated. If you have any questions, please feel free to contact Customer Service at 1.800.229.3258 or use our contact us form.

What if the item(s) I want are out of stock? Top

At Anderson’s Awards and Recognition we do our best to keep a generous amount of stock on hand. However, due to the popularity of some items, if an order is received late in the season, chances are it will no longer be available. If this occurs, we will find you a comparable item, but your best bet is always to order early.

What is an original design? Top

An original design is one that is unique to you, created specifically for your event. It could be drawn by a student, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($14) for reproducing your original artwork. Original artwork cannot be requested over the phone or by fax. A clear black and white copy must be mailed with your order.

Can I return my merchandise if not satisfied? Top

View our Return Policy.

What if I need my products tomorrow? Top

Anderson’s offers three methods of expedited shipping via Federal Express and UPS. Please call Customer Service at 1.800.229.3258 for more details. There is an extra charge for overnight, next-day-air or second-day-air delivery.

Where are you located? Top

We are located in White Bear Lake, Minn. Our mailing address is: Anderson’s, P.O. Box 1151, Minneapolis, MN 55440-1151

Is it possible to receive a proof of my order before it is produced? Top

Yes. A paper proof will be sent, at your request, prior to production. There will be no charge for the proof if you place an order within 30 days. If the order is not placed within 30 days, there will be a $25 proof charge.

Pricing and Information: Top

We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.